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Quality & Compliance

Quality Objectives

Quality objectives in corrugated box manufacturing are essential for ensuring that the production process consistently meets the highest standards and delivers products that satisfy customer requirements. These objectives are specific, measurable, achievable, relevant, and time-bound (SMART). Here are some common quality objectives in corrugated box manufacturing:
1. *Product Strength and Durability:* To achieve a specific strength and durability level for corrugated boxes, measured through various tests like edge crush test (ECT) and burst strength.
2. *Consistency in Dimensions:* Ensuring that the dimensions of the corrugated boxes are consistent and within tight tolerances to facilitate smooth packing and stacking.
3. *Printing and Branding Quality:* To maintain high-quality printing and branding standards, ensuring accurate color reproduction, clarity of graphics, and alignment with brand guidelines.
4. *Waste Reduction:* Minimizing material waste during production through efficient processes and optimization of material usage.
5. *Customer Complaint Resolution:* Establishing a goal to resolve customer complaints related to product quality or service promptly and effectively, aiming for zero recurring issues.
6. *On-Time Delivery:* Ensuring timely delivery of orders to meet customer deadlines and expectations.
7. *Environmental Compliance:* Ensuring compliance with environmental regulations and implementing eco-friendly practices throughout the manufacturing process.
8. *Employee Training and Skill Development:* Regularly training employees to enhance their skills and knowledge, resulting in a more efficient and skilled workforce.
9. *Innovation and Process Improvement:* Encouraging continuous improvement in manufacturing processes and exploring new technologies or methodologies to enhance quality and efficiency.
10. *Adherence to Industry Standards:* Ensuring compliance with relevant industry standards, such as ISO 9001, to demonstrate commitment to quality management systems.
By setting clear quality objectives and regularly monitoring progress toward achieving them, corrugated box manufacturers can maintain consistent quality, meet customer expectations, and continuously improve their products and processes. These objectives help to foster a culture of excellence and customer-centricity, positioning the company as a reliable and preferred packaging solutions provider in the market.

Testing Facilities

In a corrugated box company, several quality testing instruments are used to ensure that the manufactured boxes meet the required standards and specifications. These instruments help assess the strength, durability, and other key properties of the corrugated boxes. Some common quality testing instruments used in a corrugated box company include:
1. *Edge Crush Tester (ECT):* This instrument measures the edge crush resistance of corrugated boards, which indicates the box's ability to withstand vertical pressure on its edges.
2. *Bursting Strength Tester:* It measures the bursting strength of the corrugated board, which assesses its resistance to pressure from internal forces.
3. *Compression Tester:* This instrument evaluates the box's ability to withstand pressure from stacking during transportation and storage.
4. *Puncture Resistance Tester:* It measures the puncture resistance of the corrugated board, which is crucial for protecting the contents from sharp objects.
5. *Box Compression Tester:* This machine tests the maximum compressive load a box can withstand before it deforms or fails.
6. *Cobb Sizing Tester:* It measures the water absorbency of the corrugated board, which is essential for evaluating its moisture resistance.
7. *GSM (Grams per Square Meter) Balance:* This is used to measure the basis weight or grammage of the corrugated board, which affects its strength and performance.
8. *Vibration Testing Equipment:* It evaluates how well the corrugated box can withstand vibrations during transportation.
9. *Gloss Meter:* This instrument measures the gloss of printed surfaces to assess the print quality.
10. *Colorimeter or Spectrophotometer:* It measures the color consistency and accuracy of printed materials.
11. *Barcode Scanner:* Used to verify the accuracy and readability of printed barcodes.
12. *Micrometer or Caliper:* Used to measure the thickness of corrugated board and the dimensions of the box.
By utilizing these quality testing instruments, a corrugated box company can ensure that its products meet industry standards, customer specifications, and regulatory requirements. Regular testing and quality checks help identify and rectify any issues early in the manufacturing process, resulting in high-quality and reliable packaging solutions for customers.

After Sales Service

After-sales service in a corrugated box company is a crucial aspect of building strong and lasting relationships with customers. It involves providing support and assistance to clients after they have purchased corrugated boxes to ensure their satisfaction and address any concerns they may have. Here are some key components of after-sales service in a corrugated box company:
1. *Customer Support:* A dedicated customer support team is available to address any queries, concerns, or issues that customers may have after receiving their corrugated boxes. This can be done through various communication channels such as phone, email, or live chat.
2. *Order Tracking and Updates:* Providing customers with order tracking information allows them to stay informed about the status of their shipment. Regular updates on the order processing and delivery status enhance transparency and reliability.
3. *Product Usage Guidance:* Offering guidance on the proper use and handling of corrugated boxes can help customers optimize their packaging processes and ensure the boxes perform as intended.
4. *Complaint Resolution:* Promptly addressing and resolving any complaints or issues raised by customers demonstrates a commitment to their satisfaction. A quick and effective resolution can turn a dissatisfied customer into a loyal one.
5. *Reorder Reminders:* Sending reorder reminders to customers when their existing stock is running low can help them stay prepared and maintain a smooth supply chain.
6. *Feedback Collection:* Actively seeking feedback from customers about their experience with the corrugated boxes and the company's services helps in identifying areas for improvement and enhancing overall customer satisfaction.
7. *Quality Assurance:* Ensuring that the quality of the corrugated boxes remains consistent and meets customer expectations is a vital part of after-sales service. Conducting periodic quality checks and inspections can help maintain the desired standards.
8. *Warranty and Return Policy:* Establishing clear warranty terms and a return policy for defective or damaged products instills confidence in customers, knowing they have recourse in case of any issues.
9. *Upselling and Cross-selling:* Identifying opportunities to offer complementary or upgraded products to customers based on their specific needs can add value to their packaging solutions.
10. *Customer Surveys:* Conducting customer satisfaction surveys helps in gauging the overall experience of clients and understanding how the company can better serve them in the future.
By focusing on after-sales service, a corrugated box company can foster customer loyalty, strengthen its brand reputation, and differentiate itself in a competitive market. It shows that the company is committed to ensuring the success of its customers beyond the initial purchase and is invested in building long-term partnerships.



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Mayur Agarwal (CEO)
Sterling Packaging
Survey No 13/9 A, Pisoli, Gagan Lawish Society,
Pune - 411060, Maharashtra, India
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